Sewage Cleanup and Restoration
Water from sewer system backups should be considered very dangerous. The water is grossly unsanitary and may contain bacteria and viruses that could cause serious illness. Special training and equipment is necessary to safely clean this type of contamination.
Sewage Backup or Toilet Overflow? Call Us Today – (650) 800-3448
There are three major types of contaminated water. SERVPRO of Palo Alto | SERVPRO of Atherton / Redwood City will inspect that contaminated water to determine the type of water and then plan the appropriate response to safely restore your home or business.
The three types of contaminated water:
Category 1: "Clean Water"
This is water from a clean source, such as a broken clean water supply line or faucet. If left untreated, category 1 water can quickly degrade into category 2 or 3 water depending upon such factors as time, temperature, and contact with contaminants.
- Water from a clean source like a broken water line
- If left untreated, can degrade into category 2 or 3
Category 2: "Gray Water"
This water has a significant level of contamination that could cause discomfort or illness if ingested. Sources for category 2 water may include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.
- May contain bacteria and viruses
- Can quickly degrade into category 3 if left untreated
Category 3: "Black Water"
This water is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. Sources for category 3 water could include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.
- May contain untreated sewage, harsh chemicals, and microbes
- Water from flooding rivers or sewer backup
24 Emergency Service
Sewage backup should be considered an emergency and dealt with as quickly as possible. We are the water damage restoration specialists with specific training and expertise to safely restore your home or business.