I highly recommend SERVPRO of Palo Alto and give Anna and Marconi there two thumbs up.

My house had a big water damage, impacting both floors, about 2 months ago. I chose SERVPRO of Palo Alto mainly because they are close to my house and their Yelp reviews. Anna, Marconi and their team didn't disappoint at all. A few things to note:

1. Both Anna and Marconi came across as confident and knowledgeable about water damage remediation. They walked me through their key action steps and the timeline. That made it easier for me to plan the timing of build-back, etc.
2. They are very responsive. Both are always available when I call or text them for updates. 
3. Marconi kindly called me every day after he's done for the day so as he can brief me what he did that day and his plan for the next day.
4. Water damage is nightmare to any home owner. I particularly wanted to thank Anna for being calm and confident in discussing water remediation plans with me and answering my questions. That eased a lot of stress for me.

Again, god bless you will never have a water damage. If it does happen, please consider Ann and Marconi at SERVPRO of Palo Alto.

My insurance company referred me to SERVPRO, and I am so glad they did. They gave me an estimated time, and Manny showed up on time. Manny told me what needs to be done, and how it was going to be done. I set my appointment- and the cleaning crew came on time as promised by Manny. The cleaning crew did an awesome job cleaning my shop. I highly recommend them! They are professional, honest and hard working! I hopefully don't have to use them again, but if I do, I will call SERVPRO! Thank you!!!

Allen K. came over to help me today (Labor Day). The water supply line for the toilet on the first floor sprung a major leak and within 30 minutes half of the floor was flooded...He talked to our landlord and her insurance agent and is helping us get the flooring and kitchen island repaired. He was super helpful, courteous and professional!

I called Allen at SERVPRO of Palo Alto to ask him to come to my townhouse and check my kitchen and hallway for water damage.

Allen being a true professional and kind human being, gave me suggestions on how to get started, called my insurance company to explain the scope of the damage, and set a time for his crew to come start working ASAP on the project. I can't express what a relief it was that Allen took control. The crew that showed up stayed with my project from beginning to end. They were punctual, reliable, and easy to work with. No job was too big or too hard for them.

I thank all of them, I will always remember their good work, and will recommend them to everyone I know.

Allen and his team are the best! I had previously worked with another mold company and had a horrible experience. They took twice as long as they said they would and ended up costing twice the amount. After reading hundreds of reviews, I decided I would give Allen a try, and I'm so glad I did! He showed up on time and meant business. He wasted no time in figuring out was going on and calling a company he trusts to come do an air test, on the same day! As soon as we were ready to proceed with the cleaning, Allen and his team showed up on time and took care of everything. Mold is such a stressful thing to deal with, but Allen takes all of the stress away and ACTUALLY CARES. You will be in great hands, trust me.

I contacted SERVPRO to come and inspect my clients property due to mold and moisture presence, Allen and Marianna showed up on time and performed testing and were very informative of the process and explained everything. They gave us estimate and were very competitive and pleased to have hired them for the job. They did excellent work in a timely and I highly recommend them to anyone I know.