Posting on behalf of my mother, Paula Kushlan who received excellent service:

Allen and his team were fantastic. Got home Sunday night to find finished basement flooded. Called SERVPRO, Allen returned call immediately and was there within an hour with 4 colleagues. They were kind, reassuring, worked hard and fast. Allen walked me through the process - calling insurance, etc. Allen was always available to me. The contractor was so impressed with the job they did.

A wonderful group!

SERVPRO really came through for us when we experienced pipe issues. They were very responsive and started helping us immediately. In particular Allen (the account manager) did everything in his power to not only make sure that our house was in order, but he kept checking in to make sure that the repair work was progressing, even going as far as suggesting several contractors. I hope I never need to use them again, but I if I have to, SERVPRO is where I would go!

I had a pretty severe catastrophe at my house with flooding in my crawlspace.  Allen set me up and had their guys come out to the house to investigate and give me an estimate.  After approval, their service was nothing short of exemplary and professional.  I am so glad there are people who do this work; I would never want to go down in there and deal with the nasty mess they did.  I give them 5 stars, not just for their work, but for their customer service - highly endorsed!

We had water damage in our home and Marianna and Allen with SERVPRO of Palo Alto came to the rescue. The damage happened late at night and when I called they were honest in telling me that it was not an emergency. We would save a tremendous amount of money if they came first thing the next morning. They were very conscientious and courteous and did a remarkable job making sure our carpets; floors and walls were completely dry. I would recommend them in a heartbeat.

If you are one of the unfortunate ones to experience water damage, I hope you are lucky enough to live near Palo Alto's SERVPRO.

It was absolutely great to work with Marianna and Allen. Their quick response, expertise, attention and punctual time lines, made my disaster a "pleasant experience" after all.

Their slogan "Like it never happened" definitely came true, and I can only highly recommend both of them.

We had water damage in our home, Marianna and Alex with SERVPRO of Palo Alto informed me the day they arrived, part of the process and gave me great suggestions during the mitigation. Including advice on working with my insurance company.

The team is very professional and friendly, they ensured my flooring, and ceiling and walls were completely dry.