What to do if your home or business experiences water damage in Evergreen Park, Palo Alto, CA

5/23/2023 (Permalink)

Blog Summary:  SERVPRO of Palo Alto provides some prevention tips to help avoid water damage and encourages people to seek professional help when needed. They are a professional restoration service that is available 24/7 to provide immediate emergency response.

For local homeowners and business owners in Evergreen Park, Palo Alto, CA, water damage can be an overwhelming experience. Taking immediate action is essential to minimize damage and reduce restoration costs. SERVPRO of Palo Alto is a professional restoration service that is available 24/7 to provide immediate emergency response.

Water damage in Palo Alto, CA - a deeper analysis

Water damage is the result of water entering an area where it is not intended or wanted. It can occur in both residential and commercial properties, and the extent of the damage depends on the source. If left unchecked, water can cause extensive structural damage and lead to mold growth, which can pose health effects. It is therefore important to take immediate action to limit the damage and begin the restoration process. 

Causes of Water Damage

Water damage can be caused by natural disasters such as floods, heavy storms, and hurricanes, which can send large amounts of water into a property. Plumbing issues such as burst pipes, leaking faucets, and overflowing toilets can also cause water damage. Human error can also be a factor, such as leaving taps open or overflowing bathtubs.

Signs of Water Damage

There are several signs that a property may have suffered water damage. Visible water stains on ceilings and walls are a clear indication. Other signs include musty odors, peeling paint or wallpaper, sagging ceilings, and discolored areas on walls and floors.

Steps to Take After Water Damage

If a property has suffered water damage, the first step is to shut off the water supply. Next, it is important to call a professional restoration service such as SERVPRO of Palo Alto to assess the damage and start the restoration process. Photos should be taken of the damage for insurance purposes. Water-damaged items should be removed and the affected area should be dried as soon as possible.

Prevention Tips

Regular maintenance checks can help to identify potential problems before they become severe. Areas prone to moisture should be properly ventilated, and pipes should be insulated to protect against extreme temperatures. Leaking fixtures should be addressed immediately to avoid water damage.

Water damage restoration in Evergreen Park, Palo Alto, CA

Water damage can cause serious problems if not addressed quickly. SERVPRO of Palo Alto is a professional restoration service that is available 24/7 to provide immediate emergency response. Homeowners and business owners should take immediate action to limit damage and begin the restoration process. Regular maintenance checks, proper ventilation, and insulation can all help to avoid water damage. 

SERVPRO of Palo Alto is a leading company providing water damage restoration in Evergreen Park, Palo Alto, CA. Their experienced technicians are available round the clock to provide emergency response and are equipped with the latest technology and equipment to quickly address any water damage issue. They understand the importance of taking immediate action and use advanced drying techniques to limit damage and reduce restoration costs. Their highly trained technicians are dedicated to providing the highest quality of customer service and care.

For more information about water damage restoration in Evergreen Park, Palo Alto, CA, please contact SERVPRO of Palo Alto at (650) 800-3448 or visit their website at https://www.SERVPROpaloalto.com/.

How a Disaster Recovery Plan Helps Expedite the Property Damage Restoration Process

8/9/2022 (Permalink)

Blog Summary: SERVPRO of Palo Alto explains how companies in the Sunnyvale, CA, area can benefit from a robust, proactive disaster recovery plan.

SERVPRO of Palo Alto is helping Bay area businesses understand the value of having a well-developed disaster recovery plan, which can facilitate rapid recovery after commercial property damage. The sooner a company is able to return to normal business operations after property damage, the more likely it will be able to avoid employee migration, customer drift, and a devastating interruption of the revenue cycle. The execution of a sound plan can achieve recovery in days rather than weeks. SERVPRO of Palo Alto explores the benefits of a Disaster Recovery Plan for companies with a traditional in-office workforce as well as a hybrid work-from-home (WFH) workforce.

Work from Home: New Challenges and New Opportunities for Businesses

The challenges of the COVID-19 pandemic fostered a rapid expansion of the work from home (WFH) approach. A downside to this paradigm shift in the hub of business productivity, formerly office-based but now home-based, is increased vulnerability to unanticipated interruptions stemming from the home-based work environment. First, the remote worker has not created a disaster recovery plan to address potential disruption from a property damage disaster or other types of business activity interruption. Second, IT staff, the team that makes work-from-home possible, usually are not experts in disaster recovery planning beyond the scope of their field of expertise.

The Disaster Recovery Plan: An Investment and Not a Cost

In the work-from-home environment, business productivity may be interrupted by a wide range of causes, including severe weather, earthquakes, landslides, wildfires, corporate IT equipment failures, scheduled rolling brownouts, unintended blackouts, cyberattacks, supply chain disruptions, human errors, labor conflicts, social unrest, and a company-wide outbreak of illness. A cursory survey of potential disruptors highlights the sobering realization of the vulnerability of the work-from-home setting. The statistical probability of a business interruption in a WFH arrangement is considerably elevated.

Business owners and managers should regard a disaster recovery plan as both a necessary expense and a worthy investment with the potential for a positive ROI! A brief exploration of this concept yields a stunning conclusion.

Step #1: Calculate potential losses resulting from the most common sources of business interruptions. The cost of lost business productivity is staggering. Each minute of disrupted customer service and lost billable activity translates into thousands or tens of thousands of dollars in the final analysis.

An exploration of some of the potential losses, costs, and forfeited profit include:

• Revenue cycle interruption
• Customer drift
• New customer acquisition costs
• Employee migration
• New employee recruitment and training
• Loss of vendor discounts
• Reduced profitability
• Actual losses from property damage
• Litigation and civil or criminal penalties stemming from the litigation
• Fines for regulatory non-compliance
• Decreased investor confidence and lost investment dollars

Step #2: Calculate the cost of implementing a proactive disaster recovery plan focused on loss avoidance and the recovery of productivity. The avoidance of massive losses and a swift return to productivity and profitability may yield an ROI of tenfold or a hundredfold. For a powerful visual of the ROI potential of the disaster recovery plan, the comptroller can insert the data into a spreadsheet and create a chart.

What Does a Disaster Recovery Plan Look Like in a Virtual World?

The COVID-19 pandemic saw the overnight shutdown of call centers, warehouses, corporate headquarters, professional office complexes, and schools and colleges. Nearly half of the workforce moved home and went virtual during the viral outbreak. Analysts project that by 2025, nearly one-fourth of the workforce (22% or 36.2 million employees) will be remote workers.

One scenario would include an individualized Disaster Recovery Plan for each WFH (remote) employee. The plan would be customized to fit the employee’s unique, individual needs and vulnerabilities. The plan would proactively focus on preparedness and prevention. Key causes of workday interruption and lost productivity would be identified and targeted with prevention and mitigation strategies. The recovery plan would fast-track cleanup, repair, and restoration in the event of a property damage disaster. Typically, risk engineers at the corporate level in the Bay area of California focus on earthquakes, wildfires, flooding, and landslides. Fire damage, smoke damage, water damage, sewage backups, local power outages, and power grid failures receive their fair share of attention. These types of disasters strike corporate headquarters, banks, office complexes, call centers, hospitals, and distribution centers.

The loss avoidance benefits of having a pre-qualified property damage company for the remote workforce are many, especially if the pre-qualified company is SERVPRO of Palo Alto.

1. When disaster strikes, no time is lost frantically calling various service providers in the middle of the night. One call initiates the recovery process, and a team arrives on the scene in about an hour.
2. No time is lost documenting the damage scene and preparing information for the insurance claims process. A SERVPRO professional will inspect and assess the damage. The remote worker will be provided with a detailed, well-documented estimate that will prove very helpful in the insurance claims process. The SERVPRO staff can manage the insurance claims process from end to end. Minimizing stress means that employees can focus on their job, confident that the SERVPRO team has everything under control.
3. No time is lost in the cleanup and restoration process. The SERVPRO team handles the cleanup, any water removal and dehumidification, emergency tarping, moving furniture, disinfecting, sanitizing, and deodorizing. Workers cordon off the work area to protect occupants in the home. Few, if any, days need be spent in a motel.
4. No energy is unnecessarily wasted on any phase of the project. The employee has the peace of mind, strength, and confidence that excellent work is being performed.

To learn more about commercial damage restoration and cleaning services in Palo Alto, CA, and the surrounding area, contact SERVPRO of Palo Alto by calling (650) 800-3448 or by emailing office@SERVPROpaloalto.com

Technology: A Powerful Force for Preventing Water Damage in Sunnyvale, CA, Businesses

7/16/2022 (Permalink)

Blog Summary: SERVPRO of Palo Alto highlights the advantages of utilizing technology to prevent a costly water damage disaster in a commercial setting.

Water damage prevention technology has made great strides in combating water damage disasters in commercial settings. A small water release or intrusion in the wrong location can cause damage so expensive to repair that the future of the business may be threatened. A retail store, a medical office, a restaurant, and a factory share a high-risk hazard of a water damage disaster, especially if a fire sprinkler system is in play or if the manufacturing process requires ample water and water supply points. The implementation of technology such as moisture detectors and temperature sensors aids in the prevention of a water damage disaster from pipes that become frozen or cracked.

The discussions about the billions in water damage caused by hurricanes often crowd out interest in the more mundane and less dramatic non-catastrophe (non-CAT) damage from a local natural disaster or single-structure water damage disasters from a fire sprinkler malfunction or a roof leak flooding a data center. Hardware, software, and mechanical damage can be difficult to deal with, but the financial injury from water damage to a commercial property such as a warehouse, hotel, office, medical facility, or manufacturing unit can be catastrophic.

Yet, such local and single-facility water damage events are a common reason for filing insurance claims to cover expenses for property loss. A large loss from a natural disaster is of concern, but property owners, facility managers, and safety coordinators must maintain an acute awareness of the risks of water damage originating within the facility.

Sources of Damage

Water damage can spring from a variety of sources in a commercial facility, including valves, fire sprinkler systems, broken or frozen pipes, roof leaks, a water main break, sewage backup, a malfunction in the onsite water treatment center, and a ruptured supply line to a machine used in the production process. Water exposure in a commercial setting can be complex and multi-faceted, requiring the risk manager to be focused, attentive to details, and vigilant.

The Scope of Water Damage Effects at a Commercial Enterprise

A business that suffers a large water damage loss must deal with a wide scope of consequences directly and indirectly related to the actual water damage event. These consequences include:

1. Extensive water damage cleanup involving water removal, drying, and dehumidification of affected items
2. Disinfection, sanitization, and deodorization
3. Repairs to the structure and damaged equipment
4. Replacement of non-salvageable items
5. Replacement of damaged inventory and production materials
6. Employee displacement (Payroll continues even though the provision of goods and services does not. Some employees will seek other employment. The cost of re-training new employees or hiring qualified personnel can be staggering.)
7. Disruption of the revenue cycle
8. Loss of customers and the expense of acquiring new customers

These direct financial losses may be overshadowed by indirect challenges and expenses. Machinery replacement may take weeks or months due to supply chain issues or customer backlogs from the manufacturer. In addition, mold remediation may be required throughout the facility, and this process can be extensive if the facility is an office complex, hotel, or school. In severe cases, access to the premises may be suspended for a time while repairs, replacement, and restoration are implemented. Therefore, the impact on the corporate culture, customer confidence, and employee morale must be considered when engaging in risk analysis.

This brief discussion highlights the need for a robust, dynamic, and responsive water damage mitigation plan. The plan should include:

1. The identification of potential risks
2. Prevention and loss control strategies
3. An easy and effective reporting process for employees
4. An emergency response protocol

In light of the complexity and cost of a water damage disaster in a commercial setting, now is the time to integrate water leak detection technology into a water damage prevention and mitigation program. Also, recent innovations make leak detection sensors affordable and easier to install and manage. As a result, ROI can be achieved within one or two events.

Leak Sensors in the Workplace

Leak sensors are optimal for properties that have high frequency or high loss exposures. A water leak from a one-inch water line with a flow rate of 9 gallons per minute can release over 500 gallons of water in an hour. A water sensor can send a notification the instant a release is detected, initiating a rapid response that limits the impact of the water damage.

Automatic Shutoff Valves

Automatic shutoff valves stop water flow to a connected pipe when valve sensors are triggered. The water released from a burst one-inch pipe with a flowrate of nine gallons per minute can flood an office complex or warehouse with 26,000 gallons of water over a weekend. For context, 26,000 gallons is enough water to fill a standard swimming pool.

Temperature Sensors

Temperature sensors can send alerts that warn business owners and property managers of the potential for frozen pipes. A swift response to the alert can prevent a major water damage disaster. Water and temperature detection technology has developed to the point that these systems can economically improve a company’s damage mitigation program. Business owners and facility managers are in the best position to make decisions and recommendations and to take action to minimize risk.

SERVPRO of Palo Alto is available 24 hours a day, 365 days a year, to quickly regain control of a water damage situation and begin the water damage restoration process. Quick response, rapid remediation, and minimal or no disruption enable the business to continue to meet the needs of customers or tenants in a safe environment.

For more information about commercial water damage cleanup services in Palo Alto, CA, and the surrounding area, contact SERVPRO of Palo Alto by phone at (650) 800-3448 or email office@SERVPROpaloalto.com

Recovery Assistance Options for Sunnyvale, CA, Businesses That Have Suffered Property Damage

6/10/2022 (Permalink)

Blog Summary: SERVPRO of Palo Alto offers important tips to help Sunnyvale, CA, businesses choose the best recovery assistance options to overcome a property damage disaster.

SERVPRO of Palo Alto provides commercial property damage cleanup and restoration services for businesses in Sunnyvale, Palo Alto, and the greater Bay area. Core services include fire, smoke, and water damage restoration services. Commercial cleaning, biohazard cleanup, trauma scene cleanup, and mold remediation round out the service menu.

Property damage can sidetrack a business, slowing or disrupting the flow of goods or services to customers. A catastrophic property damage disaster can derail a business, completely halting all business operations, interrupting the revenue cycle, and putting the company at risk of bankruptcy and ultimate failure. The economic impact of a business failure negatively impacts the owners, employees, vendors, customers and clients, the supply chain, and even city, county, and state tax revenues. Quick recovery and resumption of normal business operations and profitability are in everyone’s best interest, from the CEO to the customer.

Getting back on track and moving forward after a property damage disaster is challenging. Businesses that have proactively formulated a comprehensive recovery plan that considers every exigency must still overcome seemingly insurmountable hurdles. Here are several crucial tips for driving the business recovery process forward as quickly, as efficiently, and as economically as possible.

Tips for driving the business recovery process forward

Tip #1: Accurately assess the scope of damage and the feasibility of restoring normal business operations.

Carefully inspect the damaged areas of the facility. Immediately open the lines of communication with all insurance companies that will be involved in the recovery process. Delays can be very costly, affecting the overall cost of the physical damage restoration, the ongoing overhead, and the loss of revenue. Document damages with photos and video of the disaster scene. Archive the images, audio, and written notes in a secure but accessible cloud storage platform. In the mayhem and confusion of a large-scale disaster, a cell phone can be easily lost, destroyed, or stolen.

Realistically address the following difficult questions and issues:

• What is a realistic timeline for the resumption of normal business operations?
• What is the estimated cost of a rebuild?
• Is re-opening within the financial capabilities of the company? Seek competent, independent, third-party financial advice, if needed
• What equipment is salvageable?
• Is the support base of neighbors, colleagues, fellow business owners, and Chambers of Commerce broad enough to help carry the physical, emotional, and financial burden through these difficult times?

Tip #2: Execute the recovery plan.

A business continuity plan is an indispensable element of doing business in the twenty-first century. Every business should have one and update it as the business grows, takes on additional liabilities, changes its business model, or reshapes its brand. A major property damage disaster is the reason for the plan in the first place. When disaster strikes, the plan must be swiftly implemented. The plan should include many elements, including:

• Assignments: Verify that the existing staff assigned to recovery roles still possess adequate job performance competencies to fulfill their duties. IT, robotics, and HR are dynamic and ever-changing. A lateral move or a job promotion may render an employee incapable of handling previous responsibilities due to changes in technology or labor laws.
• Public relations and lines of communication: Keep employees, customers, vendors, and media abreast of the situation. Employee and customer flight can be kept to a minimum if the lines of communication are solid and reliable. Include lenders in the communication loop.
• Recalibration: Adapt to changing situations and quickly adjust the recovery plan to confront and overcome new challenges.
• Future plans: Think strategically about the restored business. Will another facility be needed? How does a new location affect marketing strategy? If gross vehicle traffic was crucial, how can the lost exposure be replaced? The rental or purchase of a facility with high traffic volume could be exponentially more expensive than when the company, practice, retail outlet, or restaurant originally opened.

Tip #3: Exercise operational flexibility.

If the property is unsafe, if the business must be relocated, or if the workforce shifts to remote work, management must be creative, flexible, and patient. Customers, vendors, employees, management, and owners need time to embrace the new situation and work concertedly towards success.

Tip #4: Identify reasonable financial options to replace or repair the facility, equipment, and infrastructure.

At this point, sound financial consultation can provide lending and grant options for the damaged business.  For small businesses, the Small Business Administration is a great place to start.

Connect with a Property Damage Restoration Company before Disaster Strikes

Pre-qualify a reputable property damage cleanup and restoration company before a disaster strikes at the business, factory, office complex, or retail outlet. Include this information in the recovery plan. The professionals at SERVPRO of Palo Alto work with business owners to customize an emergency response plan.

In case of a property damage disaster in a commercial setting, SERVPRO of Palo Alto is available 24/7, 365 days a year, to help a business begin the recovery process. One phone call to one damage cleanup and restoration company at any time day or night delivers a crew on the scene in about one hour.

For more details about Sunnyvale, CA, water damage cleanup, email the office at office@SERVPROpaloalto.com or call (650) 800-3448.

Six Hazards That Can Lead to Fire Damage at Restaurants in Sunnyvale, CA

5/16/2022 (Permalink)

Blog Summary: SERVPRO of Palo Alto highlights six hidden fire risks that may be present in a restaurant setting.

Fire and water damage restoration services are urgently needed when a Sunnyvale, CA, business experiences property damage from fire and the efforts to extinguish the blaze. A fire at a commercial facility, such as a restaurant, can be very costly and can potentially put the business out of business.

Restaurants are especially vulnerable to fire damage and its expensive aftermath. McGowan Program Administrators, a leading writer of insurance programs, shares the following statistics: “During a four-year study by the National Fire Protection Association (NFPA), there were 7,640 structural fires in dining and drinking establishments. These fires caused more than $246 million in property damage. According to the Federal Emergency Management Agency (FEMA), the average loss for a commercial kitchen fire is $23,000. Of those, FEMA reports 43% were a total loss, forcing the restaurant to close.”

Within a restaurant, the stove and cooking equipment are the most obvious sources of fire damage. However, restaurant owners and their employees also need to be aware of fire hazards that are less apparent as causes of and contributors to fire damage.

Six Hidden Fire Risks in Restaurants

1. Electrical issues

The kitchen is not the only place that a restaurant fire can originate from. An electrical fire can occur anywhere in the building and could be caused by frayed electrical or extension cords, damaged outlets, overloaded circuits, aging wiring, or malfunctioning equipment.

1. Grease buildup

Any place where grease could accumulate should be checked and cleaned regularly. Grease traps, exhaust systems, and wood-burning ovens all create the potential for grease buildup. The National Fire Protection Association (NFPA) provides the following maintenance and inspection requirements:

• Grease traps: Clean four times yearly for a high-volume restaurant or two times yearly for a lower-volume restaurant
• Exhaust system: Inspect the system four times yearly for a high-volume restaurant or two times yearly for a lower-volume restaurant
• Wood-burning ovens or other methods of solid fuel cooking: Inspect the unit monthly

Never use water to extinguish a grease fire since grease tends to splatter when it comes in contact with water. Splashing grease can cause the fire to spread.

1. Patron or employee smoking

When diners, staff, or vendors discard cigarettes inside a trash can, a fire could break out. Make sure that smoking receptacles are available outside the building, and if the restaurant allows its staff to smoke, establish a designated smoking area equipped with the proper cigarette disposal units.

1. Insufficient storage space

When a restaurant does not have enough room to store supplies, items tend to overflow into the cooking area. Never keep flammable materials near heat sources or cooking equipment; instead, store flammable substances and items securely and away from heat or open flames. Investing in more storage space or better storage solutions is far less expensive than the cost of property damage loss and restoration.

1. Fans and hood vents

Commercial kitchen hood and fan systems pull flammable vapors into the exhaust system. It is recommended that hood vents be cleaned on a nightly basis.

A restaurant equipment supplier advises, “All parts of your ventilation system must be regularly cleaned. This includes the hood, hood filters, ductwork, and upblast exhaust fan. If any one part of your kitchen hood system is dirty, it will have a domino effect on the rest of it, causing it to work inefficiently and eventually break down.”

1. Ductwork

If a fire starts in a restaurant, the ductwork, including the HVAC system, will spread the fire quickly. Also, ductwork tends to capture flammable grease, which can exacerbate the blaze.

Restaurants are advised to keep the correct types of fire extinguishers on hand to put out different types of fires. For instance, a combustible fire requires the use of a different extinguisher than an electrical fire.

In the event that fire damages a restaurant in Sunnyvale, CA, the restaurant owner can turn to SERVPRO of Palo Alto for commercial restoration services. The full-service damage restoration company can address the initial fire damage, as well as any water damage or mold. The team can also effectively remediate smoke odors. Once SERVPRO of Palo Alto has completed the restoration process, the restaurant will be safe, clean, and ready to reopen to diners.

For more information about fire damage restoration in Sunnyvale, CA, email SERVPRO of Palo Alto at office@SERVPROpaloalto.com. The office can also be reached by phone at (650) 800-3448.

What IT Businesses Can Do to Prevent Water Damage Resulting from a Faulty Sprinkler System

4/29/2022 (Permalink)

Blog Summary: SERVPRO of Palo Alto offers six tips to help companies with IT equipment avoid water damage from a malfunctioning sprinkler system.

Water damage from a malfunctioning sprinkler system in a commercial setting such as a manufacturing plant, distribution center, medical building, or professional office complex can have devastating consequences. SERVPRO of Palo Alto understands the challenges of providing water damage cleanup and restoration services in a setting where information technology (IT) is interwoven with the production process or the provision of services.

A fire in any commercial setting can be devastating. Damage to the facility shuts down production and the provision of services, interrupting the revenue cycle. Overhead does not suddenly cease if the business closes for days or weeks. Cleanup and restoration incur an expense even if insurance pays for the damage. Equipment must be repaired or replaced. Preventing fire damage is a top priority. The typical means of minimizing fire damage has been the installation of a traditional sprinkler system, but this strategy comes with an inherent hazard: unintended water damage.

A fire not only damages the physical plant and means of production, but fire damage can also wreck the information technology (IT) systems essential for business operations. Traditional sprinkler systems can limit the spread of a fire in a factory, but water from sprinklers can also ruin expensive hardware in an IT-based environment.

Fire-mitigation engineers explain the challenges of sprinkler systems: “As businesses move to a more technology-based environment, traditional sprinkler systems prove problematic to protecting IT equipment. Luckily, more effective options exist. Today, the installation of information technology (IT) protection is an essential part of construction design, including the IT disaster recovery plan. The recovery strategies are based on standards for buildings, hardware and data protection. The procedures are incorporated into the building design, construction planning and impact analysis. Without the proper systems, the impact of damage or loss to IT equipment can be very significant. By selecting the right sprinkler system, the damage can be prevented and controlled.”

Tips to Protect IT Equipment from Fire and Water Damage

A well-designed and properly installed sprinkler system protects the building from severe fire damage. The sprinkler system can also protect IT equipment from both fire and water damage. The tips listed below provide the information needed to understand the available options so decision-makers can select the best sprinkler system for their facility.

Tip #1. Become familiar with the various types of sprinkler systems.

System specifications are determined by three factors: geographical location, local building codes, and the desired level of protection. Each facility has its own unique needs, which will dictate the application of time delays, installation costs, and maintenance requirements and expenses.

• Deluge system

Deluge systems discharge a spray of water over an expansive area. Multiple sensors alert personnel to an impending sprinkler activation. This delay allows the situation to be assessed and the system to be interrupted in the event of a false alarm.

• Dry pipe systems

This option is preferable where frozen pipes present a hazard. Water is only allowed to flow through the pipes when a fire opens a valve. The time it takes for water to move through the pipes gives employees time to protect IT equipment.

• Pre-action systems

A derivation of the dry pipe design, a pre-action system works well in situations where the presence of moisture and water can prove detrimental to the contents under the sprinkler system. Multiple sensor functionality avoids unintended activation of the fire detection system.

• Wet pipe systems

Wet pipe systems consist of a heat-sensitive sprinkler head fitted with a check valve that signals a water release into the system.

For safety, lower insurance premiums, and best protection, full sprinkler coverage is advised. The systems mentioned above provide options for any situation.

Tip #2. Conduct regular inspections of the fire protection system.

Scheduled maintenance can detect a sprinkler system leak in its infancy. A leak releasing one drop of water every five seconds is about 12 ounces per day, plenty of water to short circuit a piece of IT equipment or an electrical panel. Identifying and resolving a small leak can avoid a big headache.

Tip #3. Integrate programmable sensors into the sprinkler system.

When the fire sprinkler system alerts the water sensors, power is automatically shut off to the IT equipment. An automatic data backup is initiated when the power disconnect command is triggered.

Tip #4. Consult with a fire suppression professional when designing, constructing, or upfitting a data center for a customized sprinkler system.

Advancements in fire suppression technology involving the use of clean agents or inert gasses offer real protection for IT equipment without the hazards or disadvantages of a water sprinkler system.

Tip #5. Comply with building codes regarding fire protection, prevention, and suppression.

Building codes and system ordinances are intended to save lives and limit property damage. Non-compliance can cost lives, lead to litigation, and result in the levying of heavy fines against the offending party.

Tip #6. Pre-qualify a water damage restoration company before a disaster strikes.

Advanced fire suppression sprinkler systems have the capacity to protect IT equipment from extensive and severe water damage. When a water damage disaster occurs, whether related to a fire, a faulty sprinkler system, a slow leak, or storm damage, a quick response to the scene and the rapid removal of water are crucial. The cleaning and restoration of IT equipment require training, equipment, skill, and speed. The water damage restoration technicians at SERVPRO of Palo Alto are trained and equipped to tackle the delicate task of cleaning and restoring electronics such as IT equipment.

Contact SERVPRO of Palo Alto for more details about commercial water damage restoration services. The office can be reached by emailing office@SERVPROpaloalto.com or calling (650) 800-3448.

Why Atherton, CA, Businesses Would Benefit from Prequalifying a Dedicated Restoration Partner

3/9/2022 (Permalink)

Blog Summary: SERVPRO of Palo Alto outlines the advantages that business owners can experience when they prequalify a damage restoration company to provide services in the event of property damage.

Businesses can take advantage of many benefits by establishing a positive, long-term relationship with a commercial damage restoration company that can provide water damage restoration, fire damage restoration, mold remediation, and storm cleanup services.

The establishment of a strong relationship with a trusted local restoration company in Menlo Park, CA, eliminates one of the biggest mistakes many businesses make when a disaster occurs: a delayed response. The task of finding and qualifying a damage restoration company while trying to deal with the effects of the disaster wastes precious time, allows the disaster to grow in scope and delays the recovery process.

When a disaster strikes, payroll often continues while production, sales, or service comes to a screeching halt. The identification and qualification of a reputable, trustworthy, competent disaster restoration company can steal valuable time. The distractions of constant interruptions from dealing with the immediate effects of the disaster can turn a simple action into an impossible task.

1. A local damage restoration company knows the surrounding community and any hazards associated with responding to a call during a natural disaster or the middle of the night.
2. A local company is nearby and can rapidly respond when notified. SERVPRO of Palo Alto can arrive at the client’s business in about an hour, and technicians will take immediate action to stop the water intrusion by shutting off the water flow or installing emergency tarping if a roof leak is involved. They can also relocate furniture, equipment, electronics, and supplies to a safe area of the structure. Product, inventory, and equipment that are not movable can be tarped to protect them from moisture, dust, soot, or other harmful substances.
3. A prequalified restoration company will also prequalify the commercial customer. This dual pre-qualification involves gathering important information about the client, including:

• Crucial contact information for decision-makers, staff, and employees with technical knowledge about equipment, raw materials, chemical hazards, or other safety or security issues
• Directions to the facility along with alternate access routes in case roads are closed or impassible
• In some cases, important access codes that allow technicians to reach the location of the disaster
• Shutoff valves for the water system and the sprinkler system
• Electrical panels
• Special precautions regarding harmful chemicals, toxic wastes, flammable materials, and structural hazards

This vital information enables a crew to work quickly, safely, and efficiently without endangering themselves, the facility, or the business’ inventory and equipment.

4. A long-term relationship with a property damage restoration provides peace of mind to a business owner, especially in a business climate that is economically challenging. The trust and confidence acquired over years of doing business together are priceless.

Tips for Selecting a Property Damage Restoration Partner

Here are some tips to help a business owner find and choose the ideal property damage restoration company.

1. Look for a company that makes risk management a priority. The pre-qualification process may involve a property inspection by the restoration company. A reputable, conscientious service provider will perform an onsite risk assessment that identifies potential hazards to occupants, the structure, and any equipment or products.

Risk avoidance and remedy should accompany the inspection and assessment. The relationship is a partnership that seeks to enhance safety, reduce hazards, and quickly clean up and restore any property damage that might occur.

2. Look for a company with the best equipment, the latest technology, and advanced cleaning techniques. The technicians should be knowledgeable, experienced, and certified.
3. Can the staff and management provide the customers with seamless, efficient project management, including the insurance claims process? This management feature provides project monitoring and oversight, quality control assessment and accountability, and the preparation and delivery of required documentation and reporting after the completion of the project.
4. Validate a prospective company’s reputation by checking references and reading reviews. A reputable Palo Alto disaster cleanup and damage restoration company will gladly provide references from insurance companies and residential and business customers. Be sure to read online reviews.
5. Only go with a damage restoration company that provides a disaster-ready plan. The failure to execute a disaster-ready plan nullifies many of the benefits derived from the pre-qualification process. An accurate emergency response plan is essential for a best-case cleanup and restoration process after a property disaster.

Consider Prequalifying SERVPRO of Palo Alto Today

Every call placed to SERVPRO of Palo Alto is answered within a few rings. A trained, experienced customer representative calmly, courteously, and efficiently gleans important information about the disaster. If the customer has prequalified SERVPRO of Palo Alto, the disaster response is expedited. The team of restoration professionals arrives on the scene in an hour or less, fully prepared to address the property damage disaster.

For more details about SERVPRO of Palo Alto’s commercial damage restoration services, contact the office by phone at (650) 800-3448 or by emailing office@SERVPROpaloalto.com

The Importance of Considering IICRC Certification When Qualifying a Restoration Company

1/10/2022 (Permalink)

Blog Summary: SERVPRO of Palo Alto explains the value of hiring a commercial damage restoration and cleaning company that has been certified by the IICRC.

A rapid response and prompt water damage restoration services are needed when a burst pipe, sewage backup, or flooding disrupts normal business operations in a commercial setting. Professional water damage restoration enables the wheels of production to resume turning and the revenue to start flowing. In some instances, a delay in the provision of services at a commercial location can have serious consequences if the entity is a bank or a doctor’s office. In these situations, hiring property damage restoration technicians with certifications in cleaning and restoration is crucial.

A business owner needing property damage restoration services can expect technicians with proper certification to have a high level of industry expertise. In addition, the commercial client can expect technicians to exhibit reliability and integrity in every facet of the cleanup and restoration.

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) holds technicians to the highest certification standards in the inspection, cleaning, and restoration industry. The certification bar is set high to ensure technicians provide services using the best procedures in the industry. When a business owner is qualifying a property damage restoration company, IICRC certification should factor heavily in the decision-making process.

IICRC certification is meaningful. Decision-makers should heavily weigh property damage cleanup and restoration companies with IICRC company certification and technicians certified by IICRC. The reasons are outlined below.

1. Technicians have been trained and certified in the most advanced inspection, cleaning, and restoration procedures. The IICRC is an accredited part of ANSI, the American National Standards Institute, which oversees guidelines for best practices in use by private businesses, including the cleaning and property damage restoration industry.
2. Continuing education and training, essential for keeping IICRC certification current, maintain the technician’s knowledge base and skill sets at the highest level. Continuing education credits are mandated every four years. As in other professional fields, keeping up with advancements in the cleaning and restoration industry is necessary to ensure the utilization of best practices when a disaster site is being cleaned up and restored.
3. These certified professionals reliably and consistently perform their job in every situation, no matter how difficult the circumstances or challenging the environment. IICRC-certified technicians are thoroughly instructed in the latest safety protocols ensuring occupants, technicians, and other authorized personnel stay safe at all times.
4. IICRC-certified companies demonstrate integrity in every aspect of the business relationship, from initial inspection to project completion. Industry competency is the cornerstone of IICRC certification. The foundation is business integrity. A business owner or homeowner that has been affected by a property damage disaster is vulnerable. Cleanup and restoration services must be quickly obtained and executed. An IICRC-certified damage restoration company adheres to a strict code of conduct regarding business ethics.
5. IICRC companies and their certified technicians are committed to resolving complaints or grievances according to the highest standards of accountability in the industry. When issues arise between the service provider and the customer, policies and procedures are in place to ensure that the matter is resolved swiftly and fairly for the client. Third-party accountability communicates a solid message to the customer that the IICRC-certified company is unswerving in its commitment to reliability, integrity, and fairness.

Technicians with IICRC certification sharpen their expertise and skill in a specific area by completing required coursework. For instance, certification as a Commercial Drying Specialist (CDS) encompasses classwork and hands-on training in the procedures and technical application of drying commercial structures, fixtures, and equipment that have suffered water damage. Having earned several certifications, technicians are eligible for the advanced statuses of IICRC Journeyman or IICRC Master.

When a water damage disaster occurs in a commercial setting, trust the certified professionals at SERVPRO of Palo Alto. The experienced, knowledgeable team is available 24-hours a day, 365 days a year, to clean up and restore a business with fire, smoke, water, or flood damage. A quick response, rapid remediation process, and minimal or no disruption enable the company to resume normal business operations so that it can meet customers’ needs in a safe environment.

For more information about Redwood City, CA, commercial water damage restoration, call the team of restoration professionals at SERVPRO of Palo Alto at (650) 800-3448. The office can also be contacted by emailing office@SERVPROpaloalto.com

Typical Storm Activity in Palo Alto and the Property Damage Repercussions

11/21/2021 (Permalink)

Blog Summary:  SERVPRO of Palo Alto looks at storms and weather conditions that can lead to property damage in the Palo Alto, Atherton, and Redwood City areas of California.

Earthquakes can be devastating natural disasters that cause several types of property damage, including water damage from burst pipes. Even smaller magnitude seismic events that do not topple buildings can still crack pipes and cause destructive leaks. According to the United States Geological Survey, “California has more earthquakes that cause damage than any other state.” Because California is the epicenter of the United States’ seismically active locations, business owners in the Golden State need to be prepared for the possibility of water intrusion due to plumbing that has been damaged by an earthquake.

What Are the Property Damage Risks of Earthquakes in the Bay Area?

A 2017 article from a local news outlet highlighted a seismic risk assessment that had recently been conducted for the Palo Alto area. The article noted that an earthquake of up to a magnitude 7.4 “would likely cause around $2.4 billion in damage and devastate more than 200 buildings. The types of buildings in Palo Alto range from wood-frame homes to newer buildings with concrete shear walls. A major earthquake would completely wipe out the older homes in Palo Alto, most of which were built prior to 1970. However, an earthquake of 7.9 magnitude would also cause extensive damage to the new buildings. Despite more advanced materials, the newer buildings use a “tilt-up” construction method where concrete is poured into the ground, cured, and lifted. This method creates ground that is susceptible to earthquakes.”

How Can Seismic Activity Lead to Water Damage at a Bay Area Business?

After an earthquake and once it is safe enough to do so, business owners should make sure that the plumbing at their business or commercial facility has come through the seismic event unscathed.

While more modern structures can withstand the stresses of an earthquake better than older structures, both new and old buildings will be damaged by an earthquake of sizable enough magnitude. Furthermore, if the facility’s pipes are already structurally compromised, seismic activity can burst fractured pipes, spewing water and sewage across the building.

What Are the Signs That Pipes Have Been Damaged by an Earthquake?

The most obvious sign of damaged pipes is pools of water appearing in the facility. Damp areas are also a reliable indicator that the plumbing system has been compromised.

Hidden water damage is another concern and can cause damage that escalates over time. By listening for noises of dripping and gushing, the business owner or employees may be able to detect a leak that is concealed behind a wall. Also, watch for shifting water pressure at faucets and toilets, and check the water meter for abnormal increases in water usage.

Exterior water lines can also suffer damage from seismic activity. Look out for unusual areas of wetness or puddling that are not connected with rainfall, sprinkler usage, or other normal presence of water.

Another subtle indicator of an underground pipe failure is the improved growth of grass, plants, and shrubs surrounding the facility. If greenery is looking even greener without any corresponding rainfall or artificial watering, the plant life may be absorbing water from an underground leak.

If the sewer main has ruptured, a foul odor may be present. In addition, rodents and other pests can be attracted by the leakage.

What to Expect When SERVPRO Responds to a Water-Damaged Business

The water damage restoration process begins when the client makes the call to SERVPRO of Palo Alto. The team is available 24/7/365 to respond to large and small water damage emergencies and will deliver immediate action, which is essential to minimize the effect of secondary damage. As experts in remediating water damage, the technicians at SERVPRO of Palo Alto are able to guide the client through the chaos of a water damage disaster.

Once contact has been initiated, the SERVPRO representative will obtain relevant information from the client, including:

• The client’s name and contact information
• Any insurance information
• The street address of the water-damaged business
• The time at which the water damage occurred
• The cause of the water damage
• The status of available electricity on-site

This information helps SERVPRO of Palo Alto to mobilize the appropriate response to meet the challenges posed by the water damage emergency.

For more information about Redwood City, CA, commercial damage restoration, call the SERVPRO of Palo Alto office by phone at (650) 800-3448. Staff can also be reached by email at office@SERVPROpaloalto.com

How Commercial Odor Removal Services Help Businesses Avoid Lost Business

8/24/2021 (Permalink)

Blog Summary: SERVPRO of Palo Alto offers commercial deodorization services that effectively neutralize bad odors.

Commercial odor removal can sometimes be overlooked by business owners or property managers. Unlike water damage or fire damage, which are urgent issues that must be resolved promptly for business operations to resume, foul odors do not do damage to the structure of the building. Because they do not directly affect the building or inventory, odor issues might not be prioritized until the smell has worsened significantly. In addition, bad smells can arise gradually and slowly grow in intensity. Employees and staff may become so used to the smell that they do not realize it is unpleasant for customers.

A malodorous environment can create a distasteful and uncomfortable experience for customers that influences them to take their business elsewhere. Odor issues can be especially off-putting in eating establishments. CleanLink, an online resource for professionals in the cleaning industry, cites a survey that “identifies common issues that would keep Americans from returning to restaurants.” The study found that 85% of patrons would not return to a restaurant that had a “general bad odor.” The problem of foul odors was in the top five issues identified by the study and was second only to dirty surfaces, which 86% of respondents indicated was a turn-off.

While a foul odor might not be as time-sensitive as a water damage disaster or a sewage backup, it is in the business owner’s best interest to have odor problems resolved promptly in order to avoid lost business and to create a positive experience for customers or clients.

What Are Common Sources of Odors in Commercial Facilities?

Garbage Odors

Trash cans and dumpsters release all manner of putrid odors, especially when hot weather amplifies the smell. Restaurants in particular need to be attentive to garbage odors since perishables such as meat, dairy products, bread, vegetables, and fruit are disposed of regularly on and near the premises. As mentioned above, odors can be disastrous to the reputation and ROI of a restaurant.

Floor Drain Odors

With a smell often compared to rotten eggs, sewer gas originates from the sewage system, which is full of noxious odors from decomposing sewage. To prevent sewer gas from escaping into the room, floor drains are equipped with a trap that retains water; however, if the water in the trap dries out, sewer gas and the accompanying odors can flow out of the drain. Not only is this issue a cause of odor problems, but it can also be a safety issue since methane, a potentially explosive gas, is present in sewer gas. In addition, drains that have become clogged by debris such as food, trash, or hair also give off bad odors and create a place for odor-producing bacteria to breed.

Restroom Odors

Urine odors are prevalent in restrooms. Mayo Clinic notes, “Urine that contains a lot of water and few waste products has little to no odor. If urine becomes highly concentrated — a high level of waste products with little water — your urine may have a strong ammonia odor.” Urine is also a food source for bacteria, which produce offensive odors that worsen as bacteria growth accumulates. Regular cleaning of public restrooms and emptying of trash are important practices that help prevent unwanted odors in restrooms.

Mold Odors

Earthy, musty smells can often be traced to mold and mildew growth. Mold flourishes in warm, humid environments and can turn into an infestation before the business owner or employees discover the issue. According to the CDC, “Mold grows well on paper products, cardboard, ceiling tiles, and wood products. Mold can also grow in dust, paints, wallpaper, insulation, drywall, carpet, fabric, and upholstery.” In the case of odors stemming from a mold infestation, the business owner will want to hire mold remediation services in addition to deodorization services.

SERVPRO of Palo Alto: A Local Leader in Commercial Odor Removal

The commercial cleaning and odor removal experts at SERVPRO of Palo Alto are equipped to identify the source of foul odors and eliminate the problem. The science involved in odor removal can be complex, and shortcuts such as masking will not successfully remove a persistent, strong smell. At SERVPRO of Palo Alto, technicians are well-trained in proper deodorization techniques and, when applicable, use products that go deep into surfaces and thoroughly neutralize offensive odors.

For more details about deodorization services for businesses and other commercial cleaning and commercial damage restoration services in Redwood City, CA, contact SERVPRO of Palo Alto by phone at (650) 800-3448. The office can also be reached by email at office@SERVPROpaloalto.com

Strategies to Prevent Mold Issues During the Commercial Construction Process

7/6/2021 (Permalink)

Blog Summary: SERVPRO of Palo Alto explains how to avoid mold growth during construction.

The commercial damage restoration professionals at SERVPRO of Palo Alto understand the importance of preventing a mold infestation on a construction project. Job delays, health effects, damaged materials, and the risk of future litigation make this issue all too important for the conscientious property owner and project manager. SERVPRO of Palo Alto offers these tips on how to prevent mold growth on a construction job site.

How to prevent mold growth during construction

Mold growth during a construction project is a challenge every property owner will face and must overcome. The following scenario is not unusual, though it is very costly.

Commercial mold infestation scenario

A construction project runs into a major hurdle that brings the project to a screeching halt. A mold infestation is discovered. All the building materials are new, which raises questions about the origin of the mold contamination. An investigation reveals that the construction company failed to complete the dry-in phase before hanging drywall. Inclement weather had soaked the installed drywall. Mold spores feasted on the warm, moist, organic material. Delays and mold abatement drive project costs through the roof. Careful vetting of the construction company goes a long way to preventing problems like this, but steps can be taken during the inspection process to avoid mold issues.

How does mold grow?

Mold spores are present everywhere in the environment. An infestation or high concentration of spores is possible when food, wetness, and warmth are available. On a construction project, food for mold is everywhere. Ceiling tiles, lumber, and drywall are favorite foods for mold.

In the initial stages of a construction project, organic matter is limited, especially if the flooring is concrete and the framing is metal. Lumber and subflooring are relatively hard, and they do not facilitate mold growth unless exposed to moisture for an extended period. On the other hand, the soft, organic matter in ceiling tiles and drywall promotes mold growth and can harbor an infestation in as little as two or three days after exposure to moisture.

How to prevent mold growth during a construction project

What is the most effective means to prevent mold growth during a construction project? The answer is simple. Keep vulnerable materials dry. The following three-pronged strategy works every time.

#1. “Dry in” the building before hanging drywall or installing ceilings.

The process of sealing the building envelope prevents moisture from penetrating the interior. The proper installation of exterior siding, windows, seals around windows and doors, and, most importantly, a water-tight roof are crucial in this “dry-in” phase.

#2. Completely dry out any materials that may have been exposed to moisture.

The building materials may have already been installed, or they may be awaiting installation. As long as the materials are laden with moisture, the risk of mold growth is high. Wooden framing and subfloors can absorb moisture. If installed before drying out, the wood can release moisture into the indoor environment of the building. The drywall will absorb the moisture like a thirsty sponge, increasing the likelihood of a mold infestation.

#3. Recognize and remediate new sources of humidity during construction.

Even though a structure’s building envelope is water-tight, mold growth can occur if moisture is introduced into the building. Renovation of an existing structure that requires the removal of asbestos or drywall involves a process that uses water to control dust. The mitigation of this moisture may necessitate the deployment of dehumidifiers during the construction process.

Mold identification: What to look for and when

To prevent expensive mold issues, check for moisture during walk-through inspections with the project manager or general contractor.

• Before installing drywall

The building envelope should be tightly sealed. The roof, windows, doors, and exterior siding should be installed, and all gaps should be sealed. Ensure that any lumber or other wood products that might have been exposed to water or moisture have been thoroughly dried out.

• During and after demolition

Renovation projects that involve the removal of asbestos or drywall require large amounts of water. Verify that proper dehumidification has been exercised. Excess water should be removed prior to the installation of new materials. Relative humidity should be sustained at sixty percent.

• Before a pause or shutdown

Sometimes a project must be paused temporarily or shut down indefinitely. Make sure that the site is dried and sealed appropriately to prevent mold growth during the lull. The installation of dehumidification equipment may be necessary. The extra expense is negligible when compared to the cost of mold mitigation and project delays.

How costly is a mold issue on a construction project? Consider the following expense items:

• slowed or paused project progress
• delayed completion dates and any penalties arising from these delays
• replacement of affected or damaged materials
• remediation expenses
• expenses for an abatement contractor (which is sometimes legally required)

Mold prevention on the construction job site involves proper planning, detailed inspections, and immediate action when conditions conducive to mold growth are discovered. When a mold infestation is identified, stop mold in its tracks.  Enlist the services of a professional mold mitigation and remediation company to stop the mold infestation, clean up the job site, and mitigate any moisture issues with water removal, water extraction, and applied structural drying techniques. SERVPRO of Palo Alto can also deploy industrial-grade dehumidifiers to achieve the desired humidity level and maintain that level throughout the project. The team of SERVPRO professionals utilizes advanced technology to detect moisture and monitor humidity on a commercial job site. The proactive property owner can save hundreds of thousands of dollars in unnecessary expenses by taking care of mold before it becomes a problem.

Available 24 hours a day and 365 days a year, SERVPRO of Palo Alto helps regain control of a commercial property damage incident and begin the damage restoration process quickly. A prompt response, rapid remediation, and minimal or no disruption of business or construction operations enable the project to move forward.

For more details about commercial damage restoration in Sunnyvale, CA, and the surrounding area, email SERVPRO of Palo Alto at office@SERVPROpaloalto.com or call (650) 800-3448.

How Commercial HVAC and Air Duct Cleaning Services Preserve People’s Health

6/8/2021 (Permalink)

Blog Summary: In a commercial facility, a clean HVAC and clean air ducts are essential to protect the health of employees, customers, and visitors to the facility.

SERVPRO of Atherton / Redwood City recognizes that a clean HVAC system is crucial for respiratory health in the work environment. The HVAC system, including the air ducts, must be kept clean and operationally sound to maintain high air quality standards, which are vital for the health and safety of employees and customers.

Poor air quality in the workplace can have health effects on the workforce and customers. Proper maintenance and cleaning of the HVAC system and the ductwork can improve air quality and protect the staff, employees, and clientele. Clean, pure air is especially important in environments where the staff and customers are exposed to the same air for long periods of time. Examples of facilities where individuals may have extended exposure to impure air quality:

• Healthcare facilities
• Laboratories, factories, and warehouses
• Daycares, schools, and churches
• Call centers and office complexes
• Retail stores and service outlets

NADCA, the National Air Duct Cleaners Association, comments on the importance of air quality, writing, “We generate a lot of contaminants and air pollutants, such as dander, dust, and chemicals. These contaminants are pulled into the HVAC system and re-circulated 5 to 7 times per day, on average. Over time, this re-circulation causes a build-up of contaminants in the ductwork. While dirty ducts don’t necessarily mean unhealthy air in your home, school, or workplace, they may be contributing to larger health effects or harboring contaminants that could cause serious problems.

Key Indicators That the HVAC System and Ductwork May Need Cleaning

When the HVAC system, including the ductwork, needs cleaning, key indicators signal that the air quality is poor and may have health effects on the people who have to breathe the contaminated air.

The leading indicators of compromised air quality include:

• musty odors that are most noticeable when the system starts circulating air
• mold that is visibly present in the building, on vents, and in the ductwork
• dirt and debris buildup inside floor vents
• dust buildup on flat surfaces such as desks, computer screens, countertops, and display cases
• ducts infested with rodents, insects, and their droppings
• new construction or recent renovations
• unexplained increases in energy costs
• two or more years since the HVAC system has been inspected by a professional

Certain health effects can also indicate poor or contaminated air quality. 

Employers, business owners, and facility managers should act quickly to address any health complaints from workers, customers, clients, and vendors.

The experts at Consumer Reports offer the following advice on how often to have an HVAC system inspected: “Once a year, have a licensed professional perform a full inspection on your air conditioning units. This will involve cleaning and flushing the condenser coils, draining the pan and drainage system, vacuuming the blower compartments, and checking the refrigerant and mechanical parts. It’s also worth asking them to check the ductwork, especially if your cooling bills have been higher than normal. Up to 30 to 40 percent of energy can escape through leaky or uninsulated ducts.”

What Are the Benefits of a Clean Ventilation System and Healthy Air?

Clean air circulating through a commercial facility offers several advantages, including the following five benefits:

1. An odor-free environment improves mood and attitude.
2. Clean, fresh ventilation creates a pleasant space for customers and helps them relax.
3. Contaminant-free ventilation reduces workforce illnesses and absenteeism.
4. Healthy air improves worker productivity.
5. Fresh, clean air improves the quality of work performed by employees.

In addition to the five benefits listed above, higher levels of fresh air and oxygen improve brain performance. Research conducted at Harvard University identified a connection between better air quality and better decision-making performance.

SERVPRO Franchise Professionals routinely inspect commercial HVAC units and the entire air duct system. Keeping the ventilation system clean can extend the life of the equipment, saving the business money and providing cleaner air to breathe. Trust SERVPRO of Atherton / Redwood City for commercial air duct cleaning in the Redwood City, Atherton, and Palo Alto areas.

For more information about commercial HVAC cleaning in Redwood City, CA, and the surrounding area, call SERVPRO of Atherton / Redwood City at (650) 800-3448 or email the company at office@SERVPROpaloalto.com.

Six Steps to Help Employees Report a Commercial Mold Infestation in Their Workplace

5/11/2021 (Permalink)

Blog Summary: SERVPRO of Palo Alto offers tips for reporting a mold infestation in the workplace.

SERVPRO of Palo Alto provides commercial damage restoration services to the local business community. The team of restoration experts can scale to meet any size disaster in any facility, whether it is an educational institution, office complex, service center, bank, retail business, hospital, factory, or apartment complex. SERVPRO has the necessary equipment, training, and techniques to get the job done as quickly as possible with minimal disruption. Mold infestation is a common issue in many workplaces. SERVPRO of Palo Alto is sharing tips to effectively guide employees through the process of reporting mold growth in the workplace or other commercial environments.

Mold in the Workplace

Mold is an unwanted guest in any work environment, and neither employers nor employees want mold issues in the workplace. Health effects can result in workers' comp claims or lawsuits, and property damage leads to costly repairs, especially if sensitive equipment or electronics are affected. The mitigation process can also disrupt the flow of products and services to customers. Discovering and resolving a mold infestation in the early stages can preserve workforce health and save time and money for the business owner or employer.

Mold can cause health effects for a business’ employees. In addition, guests, vendors, and contract workers who visit a facility where a mold infestation exists can be impacted by exposure to the mold, especially if the individuals have pre existing health concerns.

Should mold be discovered in the workplace, the tips listed below help employees work through the process of reporting a potentially dangerous mold situation to their employers.

1. Report the discovery.

Inform a supervisor or manager immediately upon discovering mold in the workplace. Report the mold growth by email, text, or other communication platforms so that a record of action is created.

2. Include basic information in the report.

Record the time of discovery, the location of the mold outbreak, and the extent of the visible signs of mold. A timestamped incident report helps mitigation experts determine important details about the infestation, such as how long the infestation has been in process, its origin, and the extent of any spread.

3. Note environmental details.

Thoroughly describe the location, including any visible signs of moisture or water damage such as:

• heavy condensation on surfaces
• high humidity levels
• leaking pipes or unexplained puddled water
• dark stains
• structural damage such as warped flooring, bubbling paint or peeling wallpaper
• musty smells from vents or air conditioners

4. Remind a supervisor or upper-level management of any recent water intrusion that might have a bearing on the mold infestation.

OSHA recommends that wet materials be thoroughly cleaned and dried within one to two days after a water damage incident in order to prevent mold growth.

5. Make the report personal.

Speak with responsible parties in person if a timely response to the formal report is not forthcoming. Mold can cause serious health effects that can result in unexpected medical expenses and lost wages for employees.

6. Follow up through the chain of command until the issue is acknowledged and a mitigation strategy is adopted.

Both fellow employees and the employer will appreciate a proactive approach to preserve the health of the workforce and the smooth delivery of products and services to customers.

Precautions Employees or Staff Should Take When Dealing With Mold

1. Wear protective gear when exposed to mold infestation in the workplace.

Wear eye protection. Utilize a dust-filtration mask to protect the sinuses, mouth, and lungs. Wear rubber gloves, a long-sleeved shirt, and pants, or a full protective suit to prevent skin irritation. Employers are required by law to provide adequate PPE (personal protective equipment) if hazards are present in the workplace.

2. Avoid transporting the mold to other parts of the facility, other businesses, or the home environment. Remove PPE after exposure to mold. Wash or discard contaminated items. Upon arriving home, remove clothing — including shoes — that may have been exposed to mold. Wash the clothing immediately, if possible. Do not cross-contaminate personal laundry. Be sure to wash work clothes separately from the rest of the laundry.
3. Clean the work environment regularly and resolve water intrusions immediately to prevent mold growth.
4. Increase ventilation in affected areas.
5. Never assume that mold in the workplace is safe.

The Best Remediation Strategy to Resolve a Commercial Mold Infestation

Take the safest and swiftest course of action to resolve mold issues in the workplace. Call in the professionals at SERVPRO of Palo Alto. A commercial mold infestation can harm employees and disrupt business operations. Mold in the workplace can disrupt production, slow down the provision of services, damage equipment, and the building, and cause health effects in the workforce. SERVPRO of Palo Alto offers commercial mold remediation services designed to resolve the issue as quickly as possible with the least amount of disruption to the business. SERVPRO technicians are certified mold remediation specialists equipped to mitigate any mold issues with the utmost safety.

For more information about Palo Alto, TX, commercial damage restoration, contact the office by phone at (650) 800-3448 or email office@SERVPROpaloalto.com.

What to Do After a Fire and When to Call a Commercial Damage Restoration Company like SERVPRO

4/29/2021 (Permalink)

Blog Summary: A fire is devastating for any business owner, but handling the aftermath requires four important steps toward commercial damage restoration. SERVPRO offers advice on where to start. 

Even a minor fire at a commercial property means a lot of disruptions for the business and its employees. Commercial damage restoration services cannot begin until the chaos dies down, but that doesn’t mean there aren’t proactive steps to take in the meantime. 

The SERVPRO professionals suggest four tips for how to handle commercial damage restoration most effectively after a fire.

What to Do After a Commercial Fire: Filing a Fire Claim To Cover Commercial Damage Restoration

Calling to file an insurance claim might be the first response once the fire department leaves the site, but there are four preceding steps needed to ensure the claims process goes smoothly. 

#1 Is a Claim Necessary?

Evaluate the situation first to see whether a fire damage claim is necessary. Making a call to cover commercial damage restoration ignites an entire paperwork trail after a fire, and the process isn’t over quickly. Consider the extent of the damage as well as the time required for business interruptions—is it worth making the claim official? 

If so, assess the overall damage to the building. If the fire engulfed much of it, an insurance claim is the only route. However, if the fire only affected a small section of the commercial premises, a claim might not be enough of an advantage to mitigate the cost or effort.

It’s worth looking at the insurance policy’s deductible and asking for a repair estimate from a contractor like SERVPRO. If the repair cost is lower than the deductible amount, paying for restoration without filing a claim might be an option. It will also prevent insurance rates from increasing when the policy ticks over.

#2 How Will a Claim Disrupt The Business?

Many insurance policies include coverage for interruption of business, and it might be possible to recoup some lost revenue, depending on the extent of the damage. For example, if the business needs to close for repairs, it loses income daily. It is wise to do the calculations of whether the policy covers the interruption before filing a claim.

#3 What Does The Insurer Advise?

If the policy will cover business interruptions and the scope of the fire damage, call the insurance agency. The business owner or responsible party will need to be clear about the need for interruption of business-coverage, even if it’s in the policy. Providing the adjuster with pictures and videos of the damage also verifies the details.

#4 How Can SERVPRO Help with Fire Restoration?

After a fire, it can be tempting to hire the first available contractor or cleaning service. Before making contact, it’s best to do some research:

• Check the contractor’s website to verify their credentials and certifications. 
• Verify the company is in good standing by reading reviews online.
• Consider the interaction. Is the company as professional and experienced as the team at SERVPRO?

In addition to fire services, SERVPRO of Palo Alto, California, handles water damage, water removal, and water cleanup from flood damage. As a part of the water restoration process, SERVPRO also takes care of mold removal and mold remediation for thorough commercial damage restoration and cleanup service. Contact SERVPRO today at 650-800-3448 or visit them at 2225 E. Bayshore Road, Suite 270, Palo Alto, CA 94303.

How to Deal With Mold Growth in Commercial Buildings

2/11/2021 (Permalink)

Blog Summary: SERVPRO of Palo Alto explains how mold infestation in commercial buildings creates a hazardous health environment that can lead to serious legal liability.

SERVPRO of Palo Alto, a locally owned and operated company providing property damage restoration and mold remediation in Palo Alto, is known for putting customers first. The team specializes in the cleanup and restoration of commercial and residential properties after a fire, smoke, or water damage disaster. No job is too big or too small for SERVPRO of Palo Alto to handle, including commercial mold remediation and damage repair.

The highly trained staff is equipped with the knowledge, equipment, and technology to rapidly restore any commercial property that has a mold infestation. The goal is to minimize the disruption to business operations while restoring the property to its pre-damage condition.

Health Risks in a Commercial Environment

According to the Centers for Disease Control, “Mold can cause many health effects.”

Commercial sites such as a retail store, apartment complex, daycare, nursing home, call center, or manufacturing facility where employees and some clients are subjected to lengthy exposure to mold can trigger health effects.

Legal Liability Resulting From a Mold Infestation

The symptoms employees, customers, and other building occupants experience are real and can cause health effects that may result in litigation that can be catastrophic for the offending parties.

Here are some tips for commercial site owners as well as prospective buyers and tenants with regard to mold issues that may arise in a commercial facility.

1. Assess air quality and possible mold issues before signing a lease or closing on a property.
2. Learn the financial responsibilities and property management obligations concerning mold issues prior to signing a lease or closing on a property purchase.

Ask such questions such as:

• Who will pay for the initial inspection before lease signing or closing?
• Who will be responsible for any existing mitigation and damage repairs?
• Which party is responsible for monitoring the site for future infestations?
• Should another mold outbreak occur, will the tenant be responsible for the property damage restoration?
• If the site owner is responsible for monitoring, what are the terms of access to the facility?
• If the tenant fails to report evidence of a mold infestation or a water damage incident such as a roof leak, water line leak, or other continuing moisture issue, does liability shift from the owner to the tenant due to the neglect to report the problem?
• If other building tenants suffer mold infestations traceable to a source not within their location, who assumes the responsibility for the assessment, treatment, and damage restoration?
• If a customer, employee, or other building occupant suffers personal injury, who will make compensation?

3. Include mold issues when seeking legal review and advice before finalizing the lease agreement or closing on the purchase of the property. This investment could prove to be very valuable in the future.

Solution: Focus on Prevention and Quick Mitigation

When all issues are resolved and the facility is leased or purchased, focus on prevention. Stay familiar with tenant expectations assigned in the lease agreement. Address leaks, water damage, or signs of mold the moment they are noticed. Document everything. Remember that personal injury, pain and suffering, and medical expenses experienced by customers, employees, or other occupants in the building could result in litigation.

In case of a commercial mold infestation in a setting such as a retail outlet, office building, apartment complex, or manufacturing unit, SERVPRO of Palo Alto is available 24 hours a day, 365 days a year to help regain control of the situation quickly and begin the restoration process. Quick response, rapid remediation, and minimal or no disruptions enable the business to continue to meet the needs of customers or tenants in a safe environment.

For more information about commercial mold remediation in Palo Alto, CA, contact the office by phone at (650) 800-3448 or email office@SERVPROpaloalto.com.

Certified: SERVPRO Cleaned

1/24/2021 (Permalink)

The global COVID-19 pandemic has changed what it means to be clean. Expectations of visitors, patrons, and employees have evolved. Providing an environment to keep customers and employees safe and well is a top priority for many businesses. To assist with this, SERVPRO has developed a program to help your business meet the new higher standard of clean expectations.

Certified: SERVPRO Cleaned is a defensive cleaning program offered to businesses and commercial locations to address the COVID-19 pandemic. This proactive viral pathogen cleaning program vastly surpasses normal janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned you let your employees, customers, and your community know they can rest assured you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

SERVPRO is the #1* choice in cleanup and restoration. We stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we ensure your business is set up to inspire consumer anand employee confidence.

The 3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

• Consult – Every business is different,  so we assign a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
• Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for the cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
• Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call SERVPRO of Palo Alto today at  650-800-3448 for your Certified: SERVPRO Cleaned consultation. We are here to help 24 hrs a day 7 days a week, holidays included.

Certified SERVPRO Cleaned means professionally trained SERVPRO franchises perform the job according to proprietary SERVPRO protocols and recognized industry standards (CDC, RIA, IICRC) with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience and result. Each SERVPRO franchise is independently owned and operated.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Commercial HVAC Cleaning with SERVPRO

1/24/2021 (Permalink)

Business owners wear many different hats and perform a multitude of tasks on a daily basis. This makes it easy to forget maintenance items that don’t require constant attention such as the HVAC system. However, when these heating and cooling systems are not properly maintained, they can accumulate dust, pollen, and other debris, causing expensive problems down the line.

The Environmental Protection Agency (EPA) defines HVAC or duct cleaning as, “The cleaning of various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, condensate drain pans (drip pans), fan motor and fan housing, and the air handling unit housing.” It’s very important to maintain clean ducts in order to maintain a healthy environment for your business.

When these ducts fail to receive proper maintenance, the HVAC system may begin to fail and waste energy adding unnecessary cost to your business. Keeping your air ducts clean can save you and your business money. HVAC systems may leak and cause water damage and mold damage that can weaken the structure of your property. These damages can produce odors throughout your business and can be unpleasant for the employees and guests.

SERVPRO of Palo Alto has the experience, expertise, and the advanced training enabling us to get your business or commercial property restored quickly and thoroughly. We can help you maintain your HVAC system, which can extend the life of your equipment.

Call our SERVPRO of Palo Alto experts on commercial air ducts and HVAC cleaning at (650) 800-3448 today!

Commercial Water Damage Restoration

1/23/2021 (Permalink)

Complexity of Commercial Water Damage Restoration

Flooding and water damage events at commercial properties are complex with numerous issues that require a knowledgeable and flexible response from a reliable water restoration company. Due to their complexity, you need experts trained in commercial water loss to quickly and effectively deal with the damage.

SERVPRO of Palo Alto professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints.

SERVPRO of Palo Alto works quickly to assess each unique situation and isolate the damaged area.  We understand that every hour spent cleaning up is an hour of lost revenue and productivity. In many instances, normal operations can continue in a temporary space while we restore your facility. 

SERVPRO of Palo Alto specializes in the cleanup and restoration of commercial and residential property after water damage, fire damage, smoke & soot damage,  and biohazard contamination. 

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge and advanced equipment to restore your property. SERVPRO of Palo Alto serves the following Bay Area locations: Palo Alto, Atherton, Redwood City, Menlo Park, and Stanford.

If you have a water damage event on your commercial property, call us now at 650-800-3448!

Rodent Dropping Cleanup for Businesses

1/20/2021 (Permalink)

SERVPRO of Palo Alto frequently gets calls to clean up droppings after rodents have been exterminated in a commercial property. The rodents might be gone, but the bacteria, diseases and hazards from their droppings still pose health issues if not properly cleaned up. Offices, restaurant kitchens, HVAC systems, storage closets, warehouse shelving, are all possible areas rodents may have contaminated with droppings. Customers, employees and visitors can develop serious health concerns if exposed to biological and chemical contaminants.

Failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of Palo Alto is equipped with the necessary safety equipment and cleaning products to treat these unhealthy environments. Our specialists are trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

Proper cleaning and sanitation for businesses is necessary in this situation. SERVPRO of Palo Alto can help you clean this up. We provide cleanup and recovery services for any biohazard situation. Call us directly at 650-800-3448 to help you rid your business of rodent droppings.

Starting a Fire Evacuation Drill Program in the Workplace | SERVPRO® of Palo Alto

6/25/2020 (Permalink)

If your business experiences any fire damage, you can count on us. SERVPRO of Palo Alto specializes in commercial fire restoration.

When it comes to planning for commercial fires, it is important to understand that businesses in any industry carry some level of risk. Some may be more susceptible than others, but all businesses should do what they can to evaluate and reduce their risks of operation.

Whether you work in an industry with equipment that could cause a fire or you are just practicing regular office safety, it is important to do everything you can to keep your staff safe.

One of the chief things to be concerned about when boosting your fire preparedness is the overall safety of your workplace. That is why we recommend planning your fire evacuation drills and practicing them with staff as the first step of your fire safety planning.

Planning and Practicing Fire Evacuation Drills With Staff

Consult with your local fire officials. Once you begin researching fire safety, you will find lots of great tips and guidelines online for how to be as safe as possible—but do not forget to make use of local resources, too. Your local fire marshal will likely be glad to pay your business a visit and weigh in on the best ways to plan your evacuation routes and conduct drills in your space.

Communicate and mark fire evacuation routes. After determining what the best escape routes are, the next step is to mark them clearly and communicate your evacuation plans with employees. Making sure everyone is prepared in advance of a fire drill will ensure things go smoothly and everyone knows to take it seriously but to not panic.

Have fire drills frequently. You will find that your needs vary regarding how frequently to host your drills, so it is important to find what works best for you. You will want your drills to happen often enough that employees remember them, but not happen so regularly that they are disregarded as routine.

Run different fire scenarios. There are places in the office where a fire might be more likely to break out (such as a staff kitchen), but fires can come from many places. When you run your fire drills, have your fire “start” in various locations around the office so your employees will be comfortable using different routes and exits as needed.

If your business has experienced fire damage, you can count on us. We specialize in commercial fire restoration and will be here for you at any hour—contact us today.

Evaluating the Disaster Preparedness Levels of Your Business | SERVPRO® of Palo Alto

3/22/2020 (Permalink)

Plan for Workplace Emergencies

Planning ahead for emergency scenarios is a smart choice for business owners, though it may not be an enjoyable task. Being prepared for disasters and other emergencies can significantly reduce the harm they cause to your operations and can drastically reduce the damages sustained in some scenarios.

Having a plan in place is the single best thing a business owner can do to prepare for a disaster.

Because thinking through every possible scenario is an overwhelming task, we suggest that business owners instead think of three main categories when evaluating their preparedness levels. Understand your insurance coverage, your evacuation plan and your restoration roadmap to determine where you could increase preparedness and where things are adequate.

Your Commercial Insurance Coverage

The time period after a disaster is not the time when you want to be figuring out your insurance coverage. In many cases, commercial policies are not designed to handle the extensive damages a disaster can cause, often fully excluding auxiliary damages such as if your business floods or if you must pause operations for repairs. It is best to find out ahead of time what your insurance covers and purchase extra policies accordingly.

Your Emergency Plan and Supply Kit

A natural disaster often only gives those in its path moments to react, which is why having a plan in place is such a vital aspect of preparedness. Consider the types of scenarios you may be likely to experience, such as fires or earthquakes, and create plans with these in mind. In addition to planning for an evacuation, it is also smart to keep an emergency kit on the premises in case you and your staff must stay and await assistance.

Your Plan for Restoration and Recovery

Taking measures to reduce the time that your business is closed in a disaster’s aftermath is the best way to limit the negative impacts that it has on your business. Choose your commercial restoration company ahead of time so you can call immediately following a disaster and begin the recovery process. You may also be eligible for disaster recovery assistance thanks to the Small Business Administration, so it is worth looking into that as well.

If your business has been impacted by a disaster, you can contact us ²⁴⁄₇ for guidance on how to begin the commercial restoration process.

Creating a Natural Disaster Action Plan for Your Business

12/26/2019 (Permalink)

Prep for Commercial Disasters with SERVPRO of Palo Alto

When it comes to your business, disaster planning is probably not the first thing that comes to mind. But as natural disasters become increasingly common, it is an important to-do for any small business owner.

Business owners need to plan ahead effectively in case of natural disasters—a process that includes evaluating insurance coverage, making an action plan for yourself and your employees and building a strategy for how your business will recover after the fact.

How to Prepare Ahead of Time

1. Double-Check Your Insurance
Whether for business or personal needs, it’s always important to have a thorough understanding of what your insurance policies cover. In many cases, basic coverage will not pay for things such as flooding, so supplemental coverage options on the market may be needed. Evaluate your needs before an emergency occurs.

2. Create Your Action Plan
Every business needs to have a documented plan for how to react when an emergency occurs. This should include resources related to evacuation, as well as where local shelters and medical facilities are located. You will also need clear instructions on shutting down machinery and electronics on the way out the door.

3. Rehearse Drills and Prepare Staff
Once you’ve created the plan outlined above, you need to share it with your employees. It’s important to practice how your team will react to various disaster situations. This will make employees feel much safer, and reduce your liability as a business owner as well.

4. Choose a Restoration Company to Work With
Because your livelihood—and that of your employees—is at stake, reopening quickly will be your priority after a disaster. Vetting and choosing a restoration company ahead of time will allow you to quickly reach out to the company after a disaster.

If you need to pick a commercial restoration company that’s right for you, call us today! We can tell you all about what sets our process apart.

Maintaining and Protecting Your Business: SERVPRO of PALO ALTO can help!

12/19/2019 (Permalink)

SERVPRO of Palo Alto Helps Protect Your Business

Owning a business comes with many responsibilities. From dealing with state regulations to hiring the right people to do the job of maintaining correct bookkeeping, owning a business isn't for the faint of heart. It is important for business owners to maintain a safe and healthy environment for their personnel. Disasters are unpredictable, but there are ways to prepare and keep your commercial property safe.

Fire Alarms & Drills

Fires can spread very quickly in commercial buildings. It is critical to install fire alarms correctly and most importantly to test them regularly. When an alarm is set off, everyone in the building is aware of possible danger and that they must evacuate. As a business owner, you should ensure that your employees have an emergency plan of evacuation.

Alarm Systems & Security Cameras

One of the many services provided at SERVPRO of Palo Alto includes the restoration of vandalized property. It is important to protect your property while you are inside or away from the premises. Security system networks now offer a variety of surveillance equipment and technology to monitor the property in case of intruders and to alert authorities.

Appearance Counts

The appearance of your commercial property plays a significant role in a successful business. Any damage to the property should be properly taken care of right away. Leaving the issue unattended, may lead to greater damage and can impact you financially.

For any cleaning and emergency restorations in your home, business or commercial property, SERVPRO of Palo Alto will be there to get the job done. Call us at 650-800-3448 and we'll make it "Like it never even happened."

Fire Damage to Your Bay Area Commercial Property? Call SERVPRO of Palo Alto!

12/11/2019 (Permalink)

Let SERVPRO of Palo Alto help you after a fire at your business

Fire damage on your commercial property can be emotionally and financially devastating.  At SERVPRO of Palo Alto, we understand that every hour spent in the cleanup and fire restoration process of your business means lost revenue and productivity. This is why SERVPRO of Palo Alto is a trusted emergency restoration company that will walk you through the entire process by dealing with your insurance company as well as your preferences for your business restoration.

After a fire occurs, make sure to notify your insurance agent so you can begin itemizing your losses. You want to be sure to understand your options and go over your policy carefully in order to make the right decisions. We will help you through your insurance paperwork and manage your property’s fire restoration process from start to finish. Our goal at SERVPRO of Palo Alto is to have your business restored quickly and efficiently.

SERVPRO of Palo Alto gives you access to IICRC-industry certified technicians.  Our highly trained staff have several years of experience assisting business owners just like you with excellent service. Regardless of how the fire began, or what materials exist in the affected area, you want to have the right company for the job. Restoring your property after a fire damage, can be a lengthy and confusing process. For these events, you will need professionals that are on your side to walk you through the necessary steps to restore your property. We will treat your property as if it were ours, with respect and care.

To increase the chances of having your business restored successfully, trust SERVPRO of Palo Alto to cleanup and restore your commercial property. Our SERVPRO of Palo Alto professionals, have the resources to help you take control of your business again. We provide fire restoration & smoke restoration (remediating smoke damage or soot damage). Have questions about fire, smoke, or soot damage to your business? Call us today at 650-800-3448.

Commercial Large Loss Restoration in the Bay Area

10/8/2019 (Permalink)

Large loss restoration at a Palo Alto business

When a commercial large loss occurs, it's important to mobilize professional help from restoration experts like SERVPRO of Palo Alto ASAP.

Our experts work with you with a sense of urgency and respect for your business's needs. We are onsite within several hours and create a plan to tackle your large loss. No matter the type of loss, our expert team at SERVPRO of Palo Alto has the resources to handle the restoration and provide guidance and regular updates throughout the process.

From beginning to end, we work with you and your company and keep you informed at every step of the restoration process to get your business up and running as quickly as possible.

We understand communication is vital, which is why we conduct initial “walk throughs” to assess the damage. We determine customer needs and goals, and communicate regularly to give you the reassurance you need to know your business is being well-take care of. At the end of a large loss restoration, SERVPRO of Palo Alto follow ups with a final walkthrough to ensure we made it "Like it never even happened."

Experienced a large water or fire loss at your business? Call SERVPRO of Palo Alto today at (650) 800-3448!

Commercial HVAC System Maintenance in Bay Area

10/7/2019 (Permalink)

Commercial HVAC System Maintenance in the Bay Area

For business owners in the Bay Area, it’s possible to overlook certain aspects of building or office space such as the heating, ventilation, and air conditioning system (HVAC system). When these systems are not properly maintained, they can accumulate dust, pollen, and other debris.

According to the Environmental Protection Agency (EPA), “Duct cleaning generally refers to the cleaning of various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, condensate drain pans (drip pans), fan motor and fan housing, and the air handling unit housing.” It’s very important to maintain clean ducts in order to maintain a healthy environment for your business.

When these ducts are not given the maintenance that they require, the HVAC system may begin to fail and waste unnecessary energy that can cost you. Keeping your air ducts clean can save you and your business money. HVAC systems may also leak and cause water damage and mold damage that can weaken the structure of your property. These damages can produce odors throughout your business and can be unpleasant for the employees and guests.

Contact SERVPRO of Palo Alto for the experience, the expertise, and the advanced training that enables us to help you maintain your HVAC system, extending the life of your equipment and keeping business costs down. Don’t wait to call our experts on commercial air ducts and HVAC cleaning at 650-800-3448.

Contractors Benefit from SERVPRO of Palo Alto Clean-up Services

10/7/2019 (Permalink)

Let SERVPRO of Palo Alto help with remodeling clean-up

Many homeowners in the Bay Area are remodeling or rebuilding their properties, and new housing is being created as well. Contractors have been very busy due to the current remodeling boom.

Construction and remodeling projects create a lot of debris and the work area may be a dusty and dirty mess after the project has been completed. With everything else on their plate, thoroughly cleaning a job site may be the last thing a busy construction company needs to deal with. This is the time to call SERVPRO of Palo Alto.

This work can involve much more than cleaning. All debris, boxes, nails, tape, and boxes need to be removed. Construction dust will need to be removed and all surfaces thoroughly cleaned. With our clean-up experts, we can have your remodeling job looking sparkling and ready for move-in or use by owners or tenants!

If you are a contractor who needs clean-up services, SERVPRO of Palo Alto can help! Give us a call today to discuss our construction cleaning services at (650) 800-3448.

SERVPRO's Commercial HVAC System Cleaning Services

3/7/2019 (Permalink)

SERVPRO can maintain your HVAC system.

If you own a business, you wear many hats and complete hundreds of tasks on a daily basis. t’s possible to overlook certain aspects of your building or office space such as the heating, ventilation, and air conditioning system (HVAC system) when you're busy running your business. However, when these heating and cooling systems are not properly maintained, they can accumulate dust, pollen, and other debris, causing expensive problems down the line.

According to the Environmental Protection Agency (EPA), “Duct cleaning generally refers to the cleaning of various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, condensate drain pans (drip pans), fan motor and fan housing, and the air handling unit housing.” It’s very important to maintain clean ducts in order to maintain a healthy environment for your business.

When these ducts are not given the maintenance that they require, the HVAC system may begin to fail and waste unnecessary energy that can cost you. Keeping your air ducts clean can save you and your business money. HVAC systems may also leak and cause water damage and mold damage that can weaken the structure of your property. These damages can produce odors throughout your business and can be unpleasant for the employees and guests.

Contact SERVPRO of Palo Alto for the experience, the expertise, and the advanced training that enables us to get your property restored quickly and thoroughly. We can help you maintain your HVAC system, which can extend the life of your equipment.

Call our SERVPRO of Palo Alto experts on commercial air ducts and HVAC cleaning at (650) 800-3448 today!

Commercial Rodent Droppings Cleanup

12/19/2018 (Permalink)

SERVPRO of Palo Alto cleaned, disinfected, and deodorized this property affected by rodent droppings.

Often times, SERVPRO of Palo Alto gets calls for rodent droppings cleanup after the rodents have been exterminated. Although the rodents might be gone, the bacteria, diseases and hazards from their droppings can still pose health issues if not taken care of properly. Offices, restaurant kitchens, HVAC systems, storage closets, warehouse shelving, can all be possible areas where rodents can infest with droppings. Customers, employees and visitors can pose serious health concerns if they are exposed to biological and chemical contaminants.

Failure to properly remove such substances can contribute to unhealthy and dangerous environments.SERVPRO of Palo Alto is equipped with the necessary safety apparatus and cleaning products to treat these unhealthy environments. Our specialists are trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

Proper cleaning and sanitation for businesses is necessary and SERVPRO of Palo Alto can help you clean this up. We provide cleanup and recovery services for any biohazard situation. Call us directly at 650-800-3448 to help you rid your business of droppings that can cost you money.

Apartment Complex Commercial Restoration Needs

9/24/2018 (Permalink)

SERVPRO of Palo Alto can help with damage restoration to your apartment building or complex.

Property owners and managers have special considerations when managing an apartment complex or building when it comes to preventing and dealing with damage restoration.

In an apartment building, occupants share walls, often from the sides and from above and below. If water damage or fire damage occurs, it can get out of hand quickly, since water damage doesn't only affect one residence but multiple residences. You can never predict when an emergency situation will occur, but it’s in your best interest as a property manager, as well as in the best interest of your residents, to always be prepared for anything.

SERVPRO of Palo Alto has some tips for you to prevent headaches, inconvenience, and potential loss of rental income. Take these measures today to help prevent water damage in the future.

1. Check On Aging Appliances Regularly – If the property you manage includes a fridge, dishwasher, and/or washer/dryer in unit, you should closely monitor the age of the appliances as well as routinely checking them for cracked or damaged hoses or connections. Washer hoses should be replaced about every five years. It’s a good idea to replace washers and dryers before there’s a problem. It may cost more money now, but it could save you a lot of money and a headache or two in the future.
2. Repair Old or Damaged Roofs When It’s Dry – Don’t wait for a big rainstorm to find out that the roofing at your apartment complex needs replacing. Make routine checkups to monitor the condition of the roof at your property. Make time and room in the budget to make any replacements or upgrades necessary during the dry season so that you can avoid water damage in the wet season.
3. Stay in Touch with Your Residents and Know When they’re Traveling – Many people go on vacations during the summer. Talk to your residents about having their water shut off while they’re gone or, alternatively, having someone check on their apartment from time to time while they’re gone. If a water leak occurs while they’re away and no one is checking in, a small problem could potentially turn into something much worse.

We're faster to any disaster

We are dedicated to responding immediately when you contact us. A fast response lessens the damage. limit further damages and reduces the cost. Our expertly trained technicians will make it "Like it never even happened."

If your home or business suffers from an emergency, call SERVPRO of Palo Alto at (650) 800-3448 today!

HVAC System Cleaning for Your Business

9/21/2018 (Permalink)

Let SERVPRO of Palo Alto maintain your HVAC.

For business owners, it’s possible to overlook certain aspects of your building or office space such as the heating, ventilation, and air conditioning system (HVAC system).  When these systems are not properly maintained, they can accumulate dust, pollen, and other debris.

According to the Environmental Protection Agency (EPA), “Duct cleaning generally refers to the cleaning of various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, condensate drain pans (drip pans), fan motor and fan housing, and the air handling unit housing.” It’s very important to maintain clean ducts in order to maintain a healthy environment for your business.

When these ducts are not given the maintenance that they require, the HVAC system may begin to fail and waste unnecessary energy that can cost you. Keeping your air ducts clean can save you and your business money. HVAC systems may also leak and cause water damage and mold damage that can weaken the structure of your property. These damages can produce odors throughout your business and can be unpleasant for the employees and guests.

Contact SERVPRO of Palo Alto for the experience, the expertise, and the advanced training that enables us to get your property restored quickly and thoroughly. Remember that maintaining the HVAC system can extend the life of the equipment. Don’t wait to call our experts on commercial air ducts and HVAC cleaning at 650-800-3448.

Commercial Rodent Droppings Cleanup in Palo Alto, CA

9/16/2018 (Permalink)

Rodent droppings cleanup in Palo Alto, CA

Often times, SERVPRO of Palo Alto gets calls for rodent droppings cleanup after the rodents have been exterminated. Although the rodents might be gone, the bacteria, diseases, and hazards from their droppings can still pose health issues if not taken care of properly. Offices, kitchens, HVAC systems, storage closets, warehouse shelving, can all be possible areas where rodents can infest with droppings. Customers, employees, and visitors can experience serious health concerns if they are exposed to biological and chemical contaminants.

Failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of Palo Alto is equipped with the necessary safety apparatus and cleaning products to treat these unhealthy environments due to rodent droppings in Palo Alto, Stanford, Menlo Park, and East Palo Alto. Our specialists are trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

Proper cleaning and sanitation for businesses is necessary and SERVPRO of Palo Alto can help you clean this up. We provide cleanup and recovery services for any biohazard situation. Call us directly at 650-800-3448 to help you rid your business of droppings that can cost you money.

Restoring Your Commercial Property After a Water Damage Event

9/14/2018 (Permalink)

Water damage restoration at a Palo Alto restaurant

Complexity of Commercial Water Damage

Flooding and water damage events at commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Oftentimes, they're more complex than residential water damage events, which is why you need experts trained in commercial water loss to quickly and effectively deal with the damage.

Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, SERVPRO of Palo Alto works quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

SERVPRO of Palo Alto professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need

About SERVPRO of Palo Alto

SERVPRO of Palo Alto specializes in the cleanup and restoration of commercial and residential property after water damage, fire damage, and smoke & soot damage. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge and advanced equipment to restore your property.

If you have experienced a water damage on your property, call us now at 650-800-3448!

Fire in Palo Alto Mixed Use Building Causes Water Damage

12/18/2017 (Permalink)

Mixed-use commercial/residential building hallway that suffered water damage.

Over 20 units in a Palo Alto mixed-use property that included medical offices, other commercial businesses, and residential units suffered water damage due to a sprinkler system activation.

The sprinkler system was activated due to a fire in one of the residential apartment units. Luckily, SERVPRO of Palo Alto was on the scene right away and set up air dryers, dehumidifiers, and other drying equipment to help restore the property.

Because SERVPRO of Palo Alto's highly trained technicians were on job quickly, they were able to start the water restoration process quickly, minimizing damage to the drywall and flooring in the units.

SERVPRO of Palo Alto is a highly-rated water restoration company, fire restoration company, and smoke/soot restoration company. In addition, SERVPRO of Palo Alto offers cleanup services. 

For 24-7 service and free estimates, please call SERVPRO of Palo Alto at (650) 800-3448 for any and all water damage, fire damage, smoke or soot damage you may experience. We are always here to help!

HVAC System Cleaning for Your Business

9/21/2017 (Permalink)

For business owners, it’s possible to overlook certain aspects of your building or office space such as the heating, ventilation, and air conditioning system (HVAC system).  When these systems are not properly maintained, they can accumulate dust, pollen, and other debris. According to the Environmental Protection Agency (EPA), “Duct cleaning generally refers to the cleaning of various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, condensate drain pans (drip pans), fan motor and fan housing, and the air handling unit housing.” It’s very important to maintain clean ducts in order to maintain a healthy environment for your business.

When these ducts are not given the maintenance that they require, the HVAC system may begin to fail and waste unnecessary energy that can cost you. Keeping your air ducts clean can save you and your business money. HVAC systems may also leak and cause water damage and mold damage that can weaken the structure of your property. These damages can produce odors throughout your business and can be unpleasant for the employees and guests.

Contact SERVPRO of Palo Alto for the experience, the expertise, and the advanced training that enables us to get your property restored quickly and thoroughly. Remember that maintaining the HVAC system can extend the life of the equipment. Don’t wait to call our experts on commercial air ducts and HVAC cleaning at 650-800-3448.

Restoring Your Commercial Property After a Water Damage Event

9/12/2017 (Permalink)

Flooding and water damage events at commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need

About SERVPRO of Palo Alto

SERVPRO of Palo Alto specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you have experienced a water damage on your property, Call us now at 650-800-3448

Remembering 9/11

9/11/2017 (Permalink)

Sixteen years ago on this day, September 11, 2001, our lives changed forever. We can all remember as we watched the World Trade Center in New York City being stricken by planes as terrorists attacked our country. We watched the Pentagon in Washington in flames after Flight 77 crashed into the building. Near Shanksville, Pennsylvania another plane crashed into a field. It was a day of grief that will stay in our hearts forever.

Following the attacks, reconstruction of the event was an enormous task. SERVPRO Franchise Professionals were called upon to assist with the cleanup and restoration on the Pentagon. Despite of the difficulties and emotions that involved the restoration, SERVPRO completed the process of drying over 300,000 square feet of property due to water pipes bursting. In addition, SERVPRO also provided fire, soot and smoke cleanup and restoration services.

Although reconstruction was possible, the memories will take time to heal and recover from. SERVPRO of Palo Alto honors the heroic actions of those who gave their lives to help others. Firefighters, policemen, first responders, and civilians all came together to respond without hesitation to save hundreds of lives. These men and women put their own lives on the line to save others. Today and every day of our lives, we remember the innocent lives that were lost during the attacks.

SERVPRO Extracts Water at Annual Event to Avoid Flooding

9/15/2015 (Permalink)

Palo Alto Holiday Party

SERVPRO of Palo Alto has been called out for the past three years consecutively to an exclusive holiday party in downtown Palo Alto to extract and pump water. The heavy rains every winter put a damper on the event and tends  flooded heavily as the event planners had been working for weeks to organize this extravaganza, setting up tents, creating a skating rink, and hauling in 20 foot tall Christmas trees.

SERVPRO was on site during the days before the big event pumping out thousands of gallons of water and extracting water throughout the party. The water was creating a mess in the middle of the affair. Luckily the rain paused for a few hours while the party was happening. The event planner that hired us was so appreciative we were there on site for them and they called three days later to hire us again on the cleanup efforts.

Locally Owned Company with National Resources

SERVPRO of Palo Alto can respond immediately to your commercial water damage emergency regardless of the scope or size of the damage. We are part of a national network of over 1,600 Franchises with special Disaster Recovery Teams placed strategically throughout the country to respond to large-scale events and disasters.

Whether your water emergency occurs in a big-box store or a small office building, we will respond quickly to mitigate the damage and manage the restoration project through to its completion.